What should I do if I received a wrong or damaged product?

We’re very sorry to hear you had a bad experience with your order. If you received an incorrect or damaged item, don’t worry — we’ll help you resolve it quickly.

Follow these steps:

• Do not use the product.
  It’s important that the item remains in the same condition as you received it.
• Take clear photos.
  Photograph the product and the packaging if relevant.
• Contact us via email.
  Write to us at [e-mail] with your order number and the photos attached.
• We’ll get back to you soon.
  Our team will assess your case and let you know the next steps — whether that’s an exchange, refund, or a new shipment, depending on the situation.

Important:
All reports of errors or damages must be made within 7 business days of receiving your order.